The owner, Rob, came to our home and thoroughly surveyed our aging HVAC systems. He is very knowledgeable and clearly explained in detail replacement vs. repair options. He then emailed us three quotes, and my husband and I chose to replace both HVAC systems with the option that worked within our budget. Rob coordinated an installation date around our schedules and clearly communicated with us throughout the process. His technicians showed up ON the proposed date and ON TIME! They were highly skilled, friendly, clean and professional. Rob came back to personally inspect the installation, making certain it met our expectations, which it did! We could not be more pleased with JLK from start to finish. Thank you, JLK Mechanical Heating & Cooling!
5PM on a Friday afternoon, 95 degrees outside, AC fails, and I have 10 guests staying overnight. Started calling anyone who would answer the phone. JLK Mechanical Heating & Cooling did. Tech shows up about an hour later, fixes the issue, back in service. No late charge (which I would have GLADLY paid).
This is the best customer service I ever had from an AC company. Our unit had stopped working, and I called the office at 5:15 PM thinking I would be leaving a message. To my surprise, someone answered and got right on the situation. Within 15 minutes, I had a call back, and in less than an hour, I had Tyler at my door. He got right to the problem and fixed it within half an hour. He was very knowledgeable of the problem. He saved me a ton of money over one of those big shot companies! Great service. Honest people and local company. 10 big stars!
-Tom & Debra V.
I lucked out finding JLK Mechanical Heating & Cooling to repair my failing HVAC unit on a “soon to be hot” Saturday morning. No additional after hours charge. A local, small but growing company. The tech was here within 2 hours (on a Saturday!) and gone within an hour. The service tech, Tyler, is just a plain good person. He wears his honesty and heart on his shoulder for all to see! I know why this company is growing. I had a positive experience with both Rob & Tyler and will call JLK Mechanical Heating & Cooling again whenever needed. Thanks, guys!
These guys are top notch. I sold my home and the HVAC system went out after I moved. The new owner called me and said that another company was going to charge him $1,500. I called JLK Mechanical Heating & Cooling and had them come out and take a look for him. They fixed the issue for less than $100. They aren’t out to scam you like some companies. They are trustworthy, and they are the only HVAC company I use in the area. I highly recommend using them.
This is by far the best customer service and support I’ve ever had. Professional and friendly staff members who try to do whatever they can to give you the best price without compromising service. Text alerts give you a picture and a short bio of who your technician will be with a live tracking map so you know exactly when to expect them. Top-notch service! I highly recommend them!!
This company did an amazing job replacing our AC unit! They were super fast and efficient. They will 100% get my business again in the future when needed!
My heater kept turning on, working fine for a week and then would stop working. Called JLK Mechanical Heating & Cooling suspecting it was a bad heat exchange. They came out and diagnosed it. Said it was dirty and had some loose wires. He had already tightened the wires and cleaned it at that point. No extra hidden costs. Just a quick, honest. cheap fix! It was refreshing to do business with an honest company! Highly recommend!
These guys are top notch!
Excellent service. Very honest, and I felt that I could really trust the technician. He went above and beyond to find me the best price in order to fix my situation. I thoroughly recommend them
– Carl T.
Great service! These guys were there on a holiday weekend in single digit temps and had heat to our house quickly. They repaired our 12-year-old Trane system. Very reasonable. Highly recommended.
– Steve T.
This company goes above and beyond. I would refer anyone I know to this company. Thank you, JLK Mechanical Heating & Cooling!!
– Christine C.
Came out the same day as called for the problem. Had us up and running and cool in 3 days. Would recommend!
– Melissa F.
Came and did the work when promised and actually a day sooner to avoid the coming storm. Great job.
– Mark R.
Courteous and professional. Called prior to arrival. Worked me in when I called with an emergency. Resolved our problem in a timely manner.
– Thomas B.
Mark was able to ascertain what may have been wrong during conversation and was correct after his assessment. I was able to obtain a contract for a spring and fall service to check on the system to hopefully avoid a service call fee in the future, which includes 20% off parts and labor. I’m glad I decided to hire JLK Mechanical Heating & Cooling.
– Felicia P.
They were prompt, thorough and got the job done in a very short amount of time. Mark did everything they said they would.
– Melissa F.
They arrived on time and performed the work well. They covered their feet or removed their shoes to prevent carrying dirt into the house.
– Thomas W.
So happy I called JLK Mechanical Heating & Cooling and spoke with Jim. Within a couple of hours, he had Mark on the job. Professional, courteous and knowledgeable. Saved me thousands I was about to spend from a previous hack. Hats off to JLK!
– Pamela H.
Had great service. Everyone was very professional and courteous. Would highly recommend this company.
– Eddie S.
Very professional. They were on time, did the work within the estimated time quoted, cleaned up, and were pleasant in their conduct. Would definitely recommend their services.
– John P.
I give them top ratings for all areas. Very thorough, very professional and truly cared about making me happy. Continually checked in with me to make sure everything was perfect and that I was happy. Best service I have seen in years.
– Barry B.
Professional and efficient. Service person was friendly and very informed on the workings of my air conditioning. Answered my call immediately.
– Maria V.
Jim is awesome to work with, and Tyler is a great technician! After receiving a quote from a major HVAC company in Charlotte and thinking it was high, I was referred to JLK Mechanical Heating & Cooling by a family member. JLK repaired my system very quickly and for a fair price. Most importantly, the house is cool again! Thank you, Jim & Tyler!
– Ryan B.
I have always had great service from these guys. Thanks for being the professionals you are.
– Gloria C.
I had called several companies for quotes to come out and install a new AC/furnace and solar attic fan. When we spoke with Jim, he was very pleasant and worked with us based on our needs. I’m very happy with the service, and the technician, Tyler Burgess, was very polite, knowledgeable and courteous to our needs. I highly recommend this company for your AC install or repairs.
– Pam S.
JLK Mechanical Heating & Cooling is the best! We had an AC emergency just a few days before we were supposed to close on our house. Rob came over at 5:30 on a Friday evening and found the problem. Roland was out a few days later and got everything back working properly. These guys took away all our stress and handled everything!
– Sarah R.
We are very satisfied with JLK Mechanical Heating & Cooling. We needed a whole new A/C system. They explained all our options in a way we clearly understood. They are very knowledgeable, professional, and great to work with. They provided prompt service. Highly recommended them.
– Sheila W.